Warranty Policy

At Misstiy , we stand firmly behind the quality and functionality of every pet product we sell—because your furry friend deserves safe, durable, and comfortable gear, and you deserve peace of mind. Below is our clear, customer-first guarantee to address your concerns:
1. 30-Day Quality & Defect Guarantee
All non-consumable pet products (e.g., beds, harnesses, toys, crates, grooming tools) are covered by a 30-day guarantee against manufacturing defects from the date of delivery. This includes:
Unstitching, broken zippers/buckles, or faulty hardware (e.g., a harness clip that snaps during normal use).
Premature wear (e.g., a pet bed’s fabric tearing within 90 days of regular use, not due to excessive chewing by aggressive chewers).
Material flaws (e.g., toxic odors from non-food products, or mesh fabric that frays without damage from pets).
If you spot a defect:
Contact our support team at misstiystore@gmail.com with your order number, photos/videos of the defect, and a brief description of how it occurred.
We’ll review your claim within 2 business days.
Approved claims will get a free replacement, full refund, or store credit (your choice)—and we’ll cover the return shipping cost for the defective item.
2. 30-Day Comfort & Fit Guarantee (For Wearable/Usable Gear)
We know it’s hard to guess if a harness will fit your pup, or if a bed will be cozy enough for your cat—so we offer a 30-day “try-it-out” guarantee for select products:
Harnesses, collars, and pet clothing: If the size doesn’t fit (even after following our size guide) or your pet refuses to wear it (no signs of damage), return it for a full refund or exchange for a different size/color.
Pet beds, crates, or carriers: If your pet won’t use the bed (or the carrier is too small/big for your needs) and the product is unused with original packaging, we’ll process a refund or exchange.
Note: This guarantee excludes consumables (see below) and personalized items (e.g., engraved collars) unless they’re defective.

3 3. Consumable Product Freshness Guarantee (Food, Treats, Litter)
For consumable items (e.g., cat litter, dental chews, or non-prescription pet snacks):
We guarantee all products are 100% fresh, unexpired, and sealed when delivered.
If you receive a consumable with a damaged seal, expired date, or signs of spoilage (e.g., moldy treats), contact us within 7 days of delivery. We’ll send a free replacement and cover all shipping costs—no need to return the faulty item (for safety reasons).
4. No-Hassle Guarantee Promise
We won’t make you jump through hoops to claim your guarantee:
No complicated forms—just share your order details and proof of the issue.
Fast responses (we review all claims within 2 business days).
Transparent communication: We’ll update you every step of the way, so you never wonder about the status of your claim.
Exclusions: This guarantee does not cover damage from misuse (e.g., a toy destroyed by a large dog’s excessive chewing, or a harness torn by a pet pulling aggressively beyond normal walking), accidental damage (e.g., spilling coffee on a pet bed), or products modified by the customer (e.g., cutting a harness to “adjust” the fit).